Refund Policy

Last updated: September 10, 2026

1. Your legal rights

This policy applies to purchases from Showsus. It supplements, and does not limit, non-waivable federal, state or local consumer, warranty, product-safety or chargeback rights. If a law provides a stronger remedy, that law controls.

2. Voluntary return period

Showsus provides a 30-calendar-day voluntary return window for eligible purchases, beginning on the date you receive the item. To request a return, email hello@showsus.com within 30 calendar days after receiving the item and include the order number, item, reason and preferred remedy.

If you are unsure whether your order is within the return window, contact hello@showsus.com and we will review the delivery information and applicable terms.

3. Condition and exclusions

Eligible items must be unused and in the condition reasonably required by the disclosed return terms, subject to legal rights. Any product-specific exclusion or restriction must be disclosed before purchase and permitted by applicable law. An exclusion does not apply to a defective, unsafe, misdescribed or incorrectly supplied item where law gives a remedy.

4. Defective, damaged or incorrect goods

Contact us promptly with the order number, description and photographs or carrier evidence if available. We may repair, replace, exchange or refund as appropriate. Do not discard an unsafe item; follow safety instructions. We will provide any remedy required by applicable law.

5. Authorisation and return address

Contact hello@showsus.com before shipping a return so we can review the request and provide the applicable return instructions.

Return address:
2331 Millbank Dr, Orlando, FL 32837, United States

Do not send a return without first contacting us. Packing, carrier and authorization instructions, when required, will be provided after the request is reviewed. Keep tracking and proof of shipment.

6. Return shipping and fees

Showsus does not charge a restocking fee.

For a voluntary return that is not caused by a quality problem, incorrect item, shipping damage, defect, or another issue for which Showsus is responsible, the customer is responsible for the return shipping cost.

For a return involving a quality problem, an incorrect item, shipping damage, defect, or another issue for which Showsus is responsible, Showsus will bear the applicable return shipping cost. Contact hello@showsus.com before sending the item so we can review the issue and provide the appropriate return-shipping instructions. The specific method, such as a prepaid label or other arrangement, will be provided after review. Nothing in this section limits any non-waivable rights under applicable law.

7. Approval and refund timing

After an approved return has been received or otherwise verified as required, Showsus will normally process the refund to the original payment method within 3-6 business days. If the original payment method is unavailable, we will contact you regarding a lawful alternative.

After a refund is issued, your bank, card issuer, PayPal or other payment provider may require additional processing time before the funds appear in your account. Sales tax is refunded to the extent required by the applicable jurisdiction and transaction.

8. Cancellation and disputes

To request cancellation before dispatch, contact hello@showsus.com. We will review the request, but cancellation cannot be guaranteed after an order has entered fulfillment or been handed to a carrier. Please contact us before a chargeback so we can investigate, without limiting any card-issuer or legal rights. Chargeback contact: hello@showsus.com.

9. Return steps

Submit a request to hello@showsus.com within 30 calendar days after receiving the item.
Wait for return instructions or an authorization number when required.
Pack the item safely, remove old labels and follow the provided carrier instructions.
Keep the tracking receipt until the refund or other remedy is confirmed.

We may pause a decision while verifying delivery, condition, fraud indicators or a reported defect. We will not use a verification step to defeat a remedy that applicable law requires.

10. Partial refunds, exchanges and replacements

If only part of an order is returned or affected, we may refund or replace that portion and the associated tax or other amount to the extent required. An exchange, store credit or replacement is offered only where lawful and accepted by you; you are not required to surrender a non-waivable legal remedy in exchange for a voluntary credit.

11. Gifts, promotions and payment reversals

If a promotion or bundled offer has specific return consequences, those conditions must be disclosed with the offer before purchase. Refunds can appear as a pending reversal before they post. A bank, wallet or card issuer may display a different posting date, but we will provide the refund record on request.

12. Evidence and contact

We keep return and refund records for the period reasonably needed for accounting, fraud prevention, legal compliance and disputes. Questions should include the order number and be sent to hello@showsus.com; never include a full card number or password.