Shipping Policy

Last updated: September 10, 2026

1. Where we ship

We ship to destinations made available at checkout and exclude destinations or products unavailable at checkout. Product, carrier, sanctions, weather, military-address or other restrictions may limit service. Checkout is the final availability check.

2. Order cut-off and processing

Our order cut-off time is 6:00 PM Eastern Time (ET).

Orders are normally processed within 1-3 business days after successful payment authorization. For store processing purposes, business days are Monday through Friday, excluding applicable holidays.

Orders placed after 6:00 PM ET, on weekends, or on another non-processing day begin their processing period on the next business day. An order placed before the cut-off is not guaranteed to ship the same day.

3. Transit time and estimated delivery

After an order is shipped or handed to the carrier, the estimated transit time is 6-9 business days. Transit time is separate from the 1-3 business day processing time.

Delivery dates are estimates, not guarantees, unless a guaranteed service is expressly offered and purchased. Carrier operations, destination restrictions, severe weather, holidays, customs or other events outside reasonable control may affect delivery timing. If a promised date cannot be met, we will provide any notice and cancellation or refund opportunity required by applicable law.

4. Shipping charges, tax and customs

Showsus currently offers free shipping for destinations and orders made available for purchase through our checkout. We do not add a standard shipping charge to those orders.

State and local sales tax is collected where required. For international orders, duties, brokerage fees or import taxes may be imposed by the destination country or customs authority. Any such government or carrier-imposed import charges are separate from Showsus shipping charges and are handled according to the checkout disclosures and applicable customs rules.

5. Carriers and tracking

The carrier and available tracking information are provided in the shipping or dispatch notice when available. Carrier delivery schedules may vary by destination and service. The store's Monday-Friday business-day definition above applies to order processing and does not represent a guarantee that every carrier delivers only or on all of those days.

6. Address changes and failed delivery

Request an address correction at hello@showsus.com before dispatch. We will reasonably assist but cannot guarantee a change after carrier hand-off. Any re-delivery or return-to-sender amount will be handled only where permitted by applicable law and supported by the circumstances of the shipment.

7. Delay, loss and damage

Report a missing, delayed or damaged shipment to hello@showsus.com as soon as reasonably possible after discovery. Keep packaging, photos, tracking and delivery evidence where available. We will review the matter and work with the carrier as appropriate, then provide the remedy required by the applicable order terms and law.

8. Events outside reasonable control

Government action, severe weather, customs, labor disruption, carrier interruption or another event outside reasonable control may delay delivery. We will communicate material delays when reasonably possible and will not use this clause to remove a remedy that law requires.

9. Split shipments and unavailable items

If an order is fulfilled in more than one package, separate tracking numbers and delivery estimates may be provided when available. Free shipping remains subject to the shipping terms stated above. If an item becomes unavailable after order acceptance, we will notify you and provide the cancellation, refund or substitute option required by applicable law.

10. Addresses and delivery locations

Provide a complete address, apartment or unit number and any access instructions at checkout. PO boxes, APO/FPO/DPO addresses, freight forwarders, remote areas and restricted goods may have different service availability. We cannot guarantee delivery to a location a carrier or law excludes, but we will disclose a material restriction when known.

11. Title, risk and proof of delivery

Shipping status, title and risk are interpreted subject to applicable law and the order terms. A carrier scan or signature is evidence of delivery, not conclusive proof against a timely claim of loss, theft, damage or misdelivery. Contact hello@showsus.com promptly so we can investigate.

12. Claims and records

Keep the tracking page, package, photographs and delivery notice until the matter is resolved. We may share claim details with a carrier or insurer only as needed to investigate. A carrier's internal deadline does not shorten a longer consumer remedy required by law.